Frequently Asked Questions
Everything you need to know about your SHOEZ experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary by brand, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days. You will receive a tracking number via email as soon as your order ships.
Are SHOEZ products made from sustainable materials?
We are committed to conscious fashion. Many of our collections feature recycled rubbers, organic cotton, and ethically sourced leather. Check the 'Materials' section on the product page for specific details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
How should I care for my new shoes?
To prolong the life of your footwear, we recommend using a protective spray before the first wear. For leather, use a damp cloth and conditioner; for suede, use a specialized brush. Avoid machine washing unless specified.